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Mobile Banking

Simsbury Bank Mobile gives you a secure and convenient way to access your banking needs right on your mobile device.

Make sure you’re signed up for our free Simsbury Bank online banking then download our mobile app to:

View real-time information about your account
  • View account balances
  • See transaction history
Manage your money
  • Transfer funds
  • Pay your Simsbury Bank Mortgage
Stay connected with us
  • Locate Simsbury Bank branches and ATMs
  • Enroll in SMS mobile banking to receive text alerts about your account*
Deposit Checks
  • Take a photo of your check with your device to deposit it into your account
  • Follow the status of your deposit

Your privacy and security are protected when you use Simsbury Bank Mobile.  Each time you log in, we utilize a multilayer security system designed to protect your information and your identity.

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*Simsbury Bank’s mobile banking service is free. However, your mobile phone service provider may charge for text messages and/or web access—check your plan for details.

Frequently Asked Questions

How can I get the Simsbury Bank mobile app?

Make sure you’re signed up for our free Simsbury Bank online banking, then visit the App Store or Google Play to download our free app for your iPhone, iPad, Android or Android tablet.

Downloading and Installing the application
  1. iPhone or iPad: Visit the iTunes App store
    Android: Visit the Google Play Store
  2. Search for “Simsbury Bank”
  3. Install the Application
  4. Once downloaded, tap the icon to login
  5. Enter your Online Banking Username, then Submit
  6. Correctly answer your Challenge Question
  7. Enter your password, then Log in
Enjoy the features of the app
  • After you’ve installed the app, tap our Simsbury Bank icon
  • Our multilayer security will check the device that you are using as well as the location you are logging in from. If they match your registered profiles, we’ll display your password screen. Then simply enter your password to login.
  • Once logged in, you will see your account balances.
  • From here you can transfer money, deposit checks and look up one of our locations.
  • If you want to view the details from one of your specific accounts, just select it from the list. You’ll see the account number, name and type of account along with the account’s current balance information. You’ll also be able to review the account’s recent transaction history.
  • Transferring funds between your accounts is just as easy. Select the account you want to transfer money from, then select the account you want to transfer money to, input the amount, then select next. Review your information, and if it is correct, select yes to complete the transfer.
  • You can also quickly look up our ATM and branch information, view our locations on a list or on a map. Select an icon from the map or a location from the list to display the street address, phone number and distance from your current location. From here, you can give us a call or get directions.

How secure is mobile banking?

Your privacy and security are protected when you use Simsbury Bank Mobile. Each time you log in, we utilize a multilayer security system designed to protect your information and your identity in a number of ways:

  • Login Credentials
    • We verify your ID and password
  • Device you are using (tablet, computer or phone)
    • If it is a device we don’t recognize, we’ll ask you to verify your identity by either sending you an email containing a one-time password or we’ll ask you to answer a challenge question
  • Geographic Indicator
    • If access is being requested from a location different from those we’ve observed in the past, we may ask other questions

What devices are supported by Simsbury Bank’s mobile app?

Our free mobile app is available for iPhone, iPad, Android and Android tablets.

Is your mobile app free?

Yes, Simsbury Bank’s mobile banking service is free. However, your mobile phone service provider may charge for text messages and/or web access—check your plan for detail.

How do I deposit a check with the Simsbury Bank app?

Remember when you had to come to us to make a deposit? Not anymore – now we’re as close as your mobile phone. We are ready to receive your deposit any time of day or night. Deposit your checks whenever it is most convenient for you, wherever you are. It’s completely secure and taking a deposit is as easy as taking a picture.

  1. Once you are logged into our Simsbury Bank app, select Deposits from the bottom of your screen. From here you can view your deposit history or make a new deposit.
  2. Begin by selecting the account where you want the funds deposited, then enter the amount of the check you are depositing. This allows the system to verify the amount it reads from the check image against the amount you entered and ensures the accuracy of your transaction. When you are ready, select continue.
  3. Now you are ready to take a photograph of the front of your check. Photograph your check against a background that gives you strong contract between the edge of the check and the surrounding area. (Move any objects that show up in the picture away from the check.) Also ensure that the entire check is visible, in focus and well lit. Snap your photo using the camera button on the app screen. If the photo doesn’t clearly show the check, you can retake the picture. If it is readable and clear select “Use Photo”.
  4. Endorse your check and write “For Mobile Bank deposit”, then repeat this process above for the back of the check. ~Once you have approved the two images, the confirmation screen will ask you to verify the account and check amount. If the deposit details are correct, confirm the deposit.
  5. The system will analyze your images for quality and to ensure the information on the check can be read by our software. The result screen will let you know that the deposit has been received. Pending means the check image is under review. A failed result screen will explain any problem found by our automatic image analysis based on the specific problem found in the transaction you will be asked to either retake the image or redo the deposit. It’s that easy!
  6. You can view your deposit history to check the status of your deposits you have made from your mobile device.
    • “All” displays every deposit you have made over the past few weeks.
    • “Pending” will display only those deposits that have been received by us and are still in review.
    • “Failed” will show any deposits that were rejected in the review process. A failed deposit may be the result of an accidental duplicate check deposit.
    • “Accepted” lists only the deposits that were received by us and awaiting processing.
  7. To look at the details of any deposit on the list, just select it. On the details screen you will see the current status. View check allows you to see the images of the front and back of the checks submitted for that deposit. You can view checks from any of your recent deposits. It’s a good idea to keep the physical checks until after the funds have posted to your account. To ensure your deposit has been completed, simply check your transaction history.

Is there a limit to the amount or number of checks that I can deposit with the mobile app?

There is no limit to the number of checks you can deposit. However, there are limits to the amount that you can deposit. Each check is limited to $2,500, and the daily limit is $5,000.

How do I set up SMS Text Alerts?

Banking with SMS Text Messaging

If you chose the SMS text messaging option when you enroll, accessing your accounts using text messages is simple. When you activate our mobile service, we’ll text you instructions on how to get started.

Use these simple text commands to receive up-to-date account information:
BAL = Current Account Balances
HIST + Acct Nickname you established when you enrolled = Transaction History
HELP = Contact Information
ATM + Zip Code = Nearby ATMs
BRANCH + Zip Code = Nearby Branches
STOP = Cancel SMS Banking Service

To sign up for SMS Text Alerts:
  1. Log onto Online Banking
  2. Click on the Account Services Tab in the upper right hand corner
  3. Click on the Request button on the green left hand menu
  4. Click on the Mobile Banking Enrollment hyper link highlighted in blue in the second column
  5. Click on the “Add New Device” button
  6. Enter your mobile phone number in the box for “Other Services” then select continue
  7. Check the Text Messaging Box under “Other Services” in the second column then select continue
  8. Enter the Code received via Text from 61539 in the box then Click on the Activate button
  9. Bookmark “61539” as SIMSMOBILE in your contacts so that you can easily send SMS requests to us.
To locate your account Nickname for use when sending an SMS text to request your account history:
  1. Log onto Online Banking
  2. Click on the Account Services Tab in the upper right hand corner
  3. Click on the Request button on the green left hand menu
  4. Click on the Mobile Banking Enrollment hyper link highlighted in blue in the second column
  5. Select the gray and blue “My Accounts” tab
  6. You will see a “Mobile Banking Nickname” next to each account you have
  7. If you’d like to change the nickname, you may, simply select “update accounts” to save it

Mobile Banking Privacy and Security Recommendations

Your privacy and security are protected when you use Simsbury Bank Mobile. Each time you log in, we utilize a multilayer security system designed to protect your information and your identity in a number of ways:
  • Login credentials
    • We verify your ID and password
  • Device you are using (tablet, computer or phone)
    • If it is a device we don’t recognize, we’ll ask you to verify your identity by either sending you an email containing a one time password or we’ll ask you to answer a challenge question
  • Geographic indicator
    • If access is being requested from a location different from those we’ve observed in the past, we may ask other questions

Please be sure to keep your smartphone as safe as your computer by following these tips to stay secure on-the-go.

Keep your personal, non-public information confidential
  • Don’t share your Simsbury bank account numbers, security code or your mobile banking password. You should never write this information down, never allow your family or friends access to this information and never keep this information in your wallet or on your mobile device.
  • Never respond to SMS requests, texts, emails or phone calls that ask you to give personal information about yourself or your bank accounts. We never send you unsolicited emails or SMS messages asking for your mobile banking password, your Personal Identification Number (PIN), debit card or account numbers.
  • Regularly clear your financial information from your phone by take the time to clear text messages that use SIMSMobile number 61539. You should also clear the cache on your internet browsing history if you’ve viewed your account online on your device via the website.
  • Do not forward personal text messages or account information sent to you by SIMSMobile.
  • Be aware of your surroundings in public to be sure that information you are entering into your phone is not observed by others.
Take immediate action if your phone is lost or stolen
  • Quickly notify your service provider so your device can be disabled, reducing the risk of your information being accessed.
  • If you’re using SMS text banking, logon to Simsbury Bank Online Banking to cancel mobile banking services for that phone or device.
  • No personal information from your Mobile Banking account is ever stored on your phone. Your mobile banking password is never stored on your phone.
  • Your login session automatically times out after a specific period of inactivity.
  • As always, monitor your accounts and review your statements for suspicious activity.
Password-protect your smartphone
  • Always lock your phone when it’s not in use.
  • Set your phone to automatically lock after being idle for a set amount of time.
  • Set your phone to use a longer and stronger password than the default 4-digit unlock code if this option is available on your phone.
  • Consider setting your phone to erase all data after 10 bad password attempts.
Be aware of potential phishing scams
  • Smart phones have small screens, so it may be hard to identify a legitimate website from a fake site. When in doubt, always type in the legitimate URL to ensure you are on a safe website.
  • Avoid using public Wi-Fi services on your smartphone – especially when you’re transmitting sensitive information.
Remove personal information before retiring your smartphone

Thoroughly clean your device from data by following your phone manufacturer’s instructions to remove all personal information from your phone before recycling, selling, or giving away your device.

Use the same common sense you would on the web
  • Don’t click on links sent via text or email from people you don’t know.
  • Be careful about downloading applications and opening files from sites with which you are not familiar.
  • Simsbury Bank will NEVER call, text or email you and ask you to provide specific card, account or pin numbers. If you receive a text or email message requesting you to call a phone number regarding verification of your account, do not call the number. If you receive a phone call requesting your bank information, do not provide anything.

To report suspicious activity or if you’ve been contacted by someone claiming to be a representative of Simsbury Bank, please fill out the phishing contact form or call one of our branches.

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