We're upgrading the way you pay!
With Simsbury Bank Online Banking and Bill Pay, when and where you do your banking is entirely up to you.
Beginning at 5:00 PM on July 20th, we will be converting from our current bill pay platform to Check Free, the industry’s leading electronic bill pay solution for over 20 years.
This new platform will offer several new and improved features and functions, making your electronic bill paying experience better than ever. Some of the improvements you can expect are:
- Mobile Bill Pay: A secure and simple way to pay bills from your mobile device.
- Popmoney®: A person to person payment service that allows you to send or request payments directly from your online or mobile banking service.
- Full-service payment processing: Most comprehensive electronic payment processing and electronic invoice presentment experience, with unparalleled functionality.
- Rich user interface featuring the intuitive “Payment Assistant”: Makes it easy for you to receive and view your e-bills, pay bills, and maintain complete control over your money movement activities.
Plus, you'll still have access to all the convenient benefits you enjoyed before:
- Check balances and view account history
- Transfer funds between accounts
- Pay your bills online with Bill Pay provided through our partnership with iPay Technologies
- View fronts and backs of cleared checks
- Process stop payments
- Take an advance on an established line of credit with an available balance or make home equity line of credit payments electronically
- Organize your expenses by categories
- Download account histories to Intuit's Quicken® and QuickBooks®
Current Bill Pay users will automatically be re-enrolled. If you have never used Bill Pay before, or would like to reactivate your account, you will have to complete a brief enrollment. We recommend new users wait until after July 20 to complete the enrollment process.
- To avoid missed, delayed or interrupted payments, please do not schedule any payments via Bill Pay between July 14 and July 20.
- If needed, be sure to download or print payment history prior to July 19, as this information will not be brought over to the new system.
- Bill Pay will be temporarily turned off while the upgrade is in progress. Beginning July 19, 2016 and ending at 5:00 PM on July 20, 2016, you will not have access to Bill Pay.
- Starting July 20 at 5:00 PM, we encourage you to log in and check out the new system!
Simsbury Bank is committed to making this transition as simple as possible for you, however, we do ask you do the following:
- Verify your current payees, including your account number, payee name, contact information
- Note the dates of the system upgrade
- Bill Pay access unavailable: 7/19/2016
- New system available: 7/20/2016 after 5:00 PM
- Call, email or visit your local branch for any questions or concerns regarding the upgrade
- Review the list of FAQs below, or download a full, printable version.
In preparation of this exciting transition, we've provided a quick list of the most important and frequently asked questions customers have regarding the new system and how the changes may effect them. To download a full list of FAQs, click here.
Yes, continue to log on the same way you do now and select the Bill Pay link.
No, we fully expect a high percentage of payee information to automatically convert to our new Bill Pay system. However, if you notice a payee missing after July 20, follow these 3 simple steps to add them back:
- Find your most recent bill
- Enter the payee name
- Enter your bill information in each box and hit ‘Add Payee’
We strongly recommend that you review and save your payees prior to July 19th. This is a good time to clean up your files and delete those old ones you don’t use anymore. Take these steps to print your current payees and payment history:
- From your Bill Pay portal, select ‘Payees’ then ‘View Payees’
- You will see a listing of your payees. You can delete any unused or old payees from this screen using the delete button
- Select ‘Printer Friendly Version’ in the upper left when the screen appears scroll to the bottom and ‘Print’
- If you want, you can go into each payee using ‘Edit’ and print for more information
- Once you have finished ‘Payees’ you can print payments
- Select ‘Payments’ at the top of the screen
- From here you can select ‘Payment History’ and ‘eBill History’ and use the ‘Payment Search’ selections on the left of the screen to select dates, payees, etc using a variety of combinations
Yes. Though there will be a period of time when you won’t have access to the Bill Pay system to add, delete or change a payment, your payments are still expected to process as normal through the end of day on July 19.
To avoid scheduling duplicate payments, be sure to document your payments scheduled through the above date, as they will not display within the new system on July 20, however they will still be paid.
Yes. Although we are anticipating that your recurring payments will convert, we recommend taking a moment on July 20 to confirm they have loaded correctly.
Yes, you will no longer select the ‘deliver by’ date when scheduling payments. The new system will ask you what day you want to ‘send’ your payment. Here is an example of the difference:
Current Method: You would schedule a payment to be delivered by August 12, 2016. The Bill Pay system will then send your payment prior to the payment date so that your payment would arrive by that date.
New Method: You will pick the day that you want your payment to be processed. You will notice that we will display the estimated delivery date for your convenience. If your payment is due by August 12, 2016, you would need to login before your due date and schedule your payment. Electronic payments would need to be sent on or before August 11, 2016. Check payments would need to be sent on or before August 3, 2016.
No, alerts and/or notifications do not convert over and will need to be set up again.
We have two ways of communication with our enhanced system:
Email Notification: You will receive an email notification from our Bill Pay system. The communication will be sent by SimsburyBankBillPay@customercenter.net. We encourage that you add this email address to your address book to ensure that it is correctly delivered to your inbox.
Online Banking Notification: It will display the same communication within the Bill Pay message center.
Please do not schedule any payments to be made through Bill Pay after July 14, 2016.
Subscriber support will not be available from iPay after July 19th. If you have questions regarding existing payments, please call your local Simsbury Bank Branch for more information.
Popmoney is a Person-to-Person program that allows you to electronically send money to any individual located in the United States. You will not be asked to enter their account number and routing number. Instead – you will be asked to specify how you wish to send the payment. You will be able to send either a secure text message or email communication. With your transfer, you will enter a password that should be provided to the recipient. They will be sent a secure website that walks them through the steps of collecting the money you sent. With Popmoney, you can send and receive money using your financial institution's online banking site. It's just that easy!
The recipient will receive a payment notification either by email or a text message depending on how you chose to send the money.
- Email address: The recipient will receive an email with instructions on how to direct the payment into their checking or savings account.
- Mobile number: The recipient will receive a text message with instructions on how to direct the payment into their checking or savings account. If the recipient doesn't act in 3 days, they will receive a text message reminder to act on the payment notification. Message and Data charges from your telecommunications provider may apply.
- Bank account information (routing and account number): The money will be deposited into the recipient's bank account. You may choose to notify the recipient by sending an email message.
Funds may be available in the recipient's checking or savings account as early as one business day from the date they accept the funds. The recipient will receive a confirmation email with the date the funds will be in their account.
Payment can be directed to a checking, savings, or money market account held at a U.S. financial institution.
Yes. The recipient has 10 days from the date of the payment notification to provide checking or savings account information. After 10 days, if the funds have not been accepted, the payment expires and the funds are returned to the sender.